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PRIVACY POLICY

Privacy Policy

Last updated: June 4, 2026

This Privacy Policy describes how Indo Warehouse Inc. ("Indo Warehouse," "we," "us," or "our") collects, uses, and shares information when you use our website and fan portal at indo-warehouse.com and related services (the "Site").

1. Who we are

Indo Warehouse Inc. is the data controller for personal information described in this policy. Contact us about privacy at privacy@indo-warehouse.com.

2. Information we collect

Information you provide

  • Email address (required for fan signup and magic-link login)
  • Name (optional)
  • Phone number (optional; if provided, you may receive marketing SMS as described in our Terms)
  • City or market (optional; you may enter this or we may infer an approximate city from your IP address when you do not)
  • Instagram handle (optional, e.g. during onboarding)
  • Contest submissions and related metadata when you participate in remix or studio features

Information collected automatically

  • Session and account identifiers (to link browsing activity before and after signup)
  • Page views and engagement events (e.g. signups, content interactions)
  • Marketing attribution (UTM parameters, referrer, and ad click identifiers when present in the URL)
  • Device and browser information and IP address
  • Country or region (used for cookie consent and compliance)

Cookies and similar technologies

We use cookies and similar technologies in categories you can control where required by law:

  • Functional — essential operation, session, and consent preferences
  • Analytics — understand how the Site is used (only with consent where required)
  • Marketing — measure ad performance and support relevant marketing (only with consent where required)

Use Manage cookies in the Site footer to change non-essential preferences.

3. How we use information

We use personal information to:

  • Create and manage fan accounts and authenticate you
  • Send shows, releases, and event updates by email or SMS (with consent where required)
  • Personalize your experience and improve the Site
  • Measure marketing and advertising performance
  • Operate remix contests and deliver downloads you request
  • Maintain security, prevent abuse, and comply with law

We do not sell your personal information.

4. Legal bases (EEA, UK, and similar regions)

Where GDPR or similar laws apply, we rely on:

  • Consent — marketing cookies, marketing SMS, and optional marketing email where consent is required
  • Contract — providing account access and services you request
  • Legitimate interests — security, fraud prevention, and understanding aggregate Site usage, balanced against your rights

You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

5. Cookies and tracking partners

When you consent to analytics or marketing cookies, we or our partners may use pixels and similar tools. Partners may include, depending on configuration:

  • Meta (Facebook/Instagram)
  • TikTok
  • Google Analytics and Google Ads
  • PostHog

Partner tools may collect online identifiers and interaction data. See each partner's policies for more detail. You can limit non-essential tracking via our cookie banner or Manage cookies in the footer.

6. How we share information

We share information with service providers that help us operate the Site, such as:

  • Cloud hosting and infrastructure providers
  • Content delivery (CDN) for images and media
  • Email delivery providers
  • SMS providers (e.g. Twilio) for text messages you opt into
  • Analytics and advertising platforms (with consent where required)

These providers process data on our instructions and may not use it for their own unrelated purposes. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transaction subject to appropriate safeguards.

7. Data retention

We keep personal information while your account is active and for a reasonable period afterward to comply with law, resolve disputes, and enforce agreements. We delete or anonymize data when it is no longer needed for these purposes.

8. Your choices and rights

Depending on where you live, you may have the right to:

  • Access a copy of your personal information
  • Correct inaccurate information
  • Delete your information
  • Object to or restrict certain processing
  • Port your data
  • Opt out of marketing email (unsubscribe links), marketing SMS (STOP), and non-essential cookies (cookie preferences)

To exercise rights, email privacy@indo-warehouse.com. We may need to verify your identity. California residents may also have rights under the CCPA/CPRA; we do not sell personal information.

9. Children

The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact privacy@indo-warehouse.com and we will take appropriate steps.

In some regions, a higher age threshold may apply for certain processing without parental consent.

10. International transfers

We are based in the United States and process information there. If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S. or other countries with different data protection laws. Where required, we use appropriate safeguards for such transfers.

11. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure.

12. Changes

We may update this Privacy Policy from time to time. We will post the revised policy on the Site with an updated "Last updated" date. Material changes may be communicated where required by law.

Questions: privacy@indo-warehouse.com.